Terms and Conditions

These terms and conditions form the basis on which you use this website and our products. Please read them carefully before ordering, purchasing, installing or using any RedTapeDoc Software or Documentation.


General Terms and Conditions

This site is owned and operated by RedTapeDoc of 45 Grove Road, Emmer Green, Reading RG4 8LJ. If you have any queries about these terms and conditions or if you have any comments or complaints on or about our website, you can contact us at info@redtapedoc.co.uk or 0118 947 0211.

1 The contract between us

We must receive payment of the whole of the price for the goods that you order before your order can be accepted. 

2 Ownership of rights

All rights, including copyright, in this website are owned by RedTapeDoc . You may not modify, distribute or repost anything on this website for any purpose.

3 Accuracy of content

The Company (client) clearly understands the information provided is only a guide to good practice; it is up to each client to see that it meets the need of their particular circumstances or industry. In no way whatsoever should the information provided be taken as an interpretation of the law. Such an interpretation can only be given by the courts. Every reasonable effort has been made to ensure the accuracy of the information contained in our documents, however, they may include inaccuracies or typographical errors and will be changed or updated without notice. 

4 Damage to your computer

We try to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it will not cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website. Except in the case of negligence on our part, we will not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.

5 Availability

All orders are subject to acceptance and availability. If the Goods you have ordered are not available from stock, we will contact you by e-mail or phone (if you have given us details). You will have the option either to wait until the item is available from stock or to cancel your order.

6 Ordering errors

You are able to correct errors on your order up to the point on which you click on “submit” during the ordering process.

7 Price

The prices payable for goods that you order are as set out in our website. Wherever it is not possible to accept your order to buy goods of the specification and description at the price indicated, we will advise you by email, offer to sell you the goods of the specification and description at the price stated in the email and will state the period for which the offer or the price remains valid.

8 Payment terms

We will charge your credit account for payment upon receipt of your order unless delivery cannot be fulfilled within 30 days. We accept no liability if a delivery is delayed because you did not give us the correct payment details. If it is not possible to obtain full payment for the goods from your account then we can cancel the contract and or suspend any further deliveries to you. This does not affect any other rights we may have.

9 Delivery charges

Delivery charges vary according to the type of goods ordered and cannot be refunded.

10 Delivery

Please note that we are only able to post to addresses within the United Kingdom.

We will deliver the goods to the address you specify for delivery in your order. It is important that this address is accurate. We cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance with your delivery instructions (unless this is caused by our negligence). We will aim to deliver the goods within 2 working days or by the date quoted for delivery but delivery times are not guaranteed. If delivery is delayed due to any cause beyond our reasonable control, the delivery date will be extended by a reasonable period and we will contact you to arrange an alternative time.

You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.

11 Risk and ownership

Risk of damage to or loss of the goods passes to you at the time of delivery to you, or if you fail to take delivery at the agreed time, the time when we tried to deliver. You will only own the goods once they have been successfully delivered and when we have received cleared payment in full. Goods supplied are not for resale.

12 Acknowledgement and acceptance of your order

You will need to provide us with your e-mail address and we will notify you by e-mail as soon as possible to confirm receipt of your order and e-mail you again to confirm details. An acceptance of your order will take place on despatch of the good(s) ordered.

13 Cancellation rights

Under the Distance Selling Regulations you have the legal right to cancel your order within seven days of receipt of your goods (with the exception of our download items). You do not need to give us any reason for canceling your contract nor will you have to pay any penalty. However, you will need to notify us if you wish to cancel your contract.

You cannot cancel your contract if you have taken the CD out of the sealed package in which it was delivered to you.

If you have received the goods before you cancel your contract then [unless, under the 2nd clause, for which you do not have a right to cancel] you must send the goods back to our contact address at your own cost and risk. If you cancel your contract but we have already processed the goods for delivery you must not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own cost and risk as soon as possible.

Once you have notified us that you are cancelling your contract, any sum debited to us from your credit card will be re-credited to your account as soon as possible and in any event within 30 days of your order provided that the goods in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we will be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.

You will be re-credited for the costs incurred in returning faulty or unsatisfactory goods.

14 Cancellation by us

We reserve the right to cancel the contract between us if: 
We have insufficient stock to deliver the goods you have ordered; 
We do not deliver to your area.

If we cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit card as soon as possible.

15 Liability

If you do not receive goods ordered by you within 10 days of the date on which you ordered them, we will have no liability to you unless you notify us in writing at our contact address of the problem within 30 days of the date on which you ordered the goods (unless this is not reasonably practicable). If you notify a problem to us under this condition, our only obligation will be, at your option:
To make good any shortage or non-delivery; 
To replace any goods that are damaged or defective; or 
To refund to you the amount paid by you for the goods.

Both parties shall only be liable under this contract for losses, which are a reasonably foreseeable consequence of the relevant breach of contract

You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.

Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.

16 Notices

Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our contact address at RedTapeDoc 45 Grove Road, Emmer Green, Reading RG4 8LJ and all notices from us to you will be displayed on our website from to time.

17 Changes to legal notices

We reserve the right to change these terms and conditions from time to time and you should look through them as often as possible.

18 Law, jurisdiction and language

This website, any content contained therein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English law. Parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.

19 Invalidity

If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

20 Privacy

You acknowledge and agree to be bound by the terms of our privacy policy.

21 Third party rights

Nothing in this Agreement is intended to, nor shall it confer any rights on a third party. 

22 User License Agreement

Please read the terms of this agreement carefully before ordering, purchasing, installing or using any RedTapeDoc Software or Documentation.
Your right to use any of our Software or Documentation is governed by the terms of this agreement. By ordering, purchasing, installing or using a product you are accepting the terms of this agreement. 
This is a legal agreement between you, the end user, and RedTapeDoc, which covers the use of our Software or Documentation.
If you have any queries about the User License Agreement please contact us at info@redtapedoc.co.uk or 0118 947 0211. 

23 License

This is a license agreement and not an agreement for sale. RedTapeDoc licenses you to use its Software or Documentation only as permitted by this Agreement, and it retains all rights not expressly granted to you in this Agreement. Subject to the terms of this Agreement, you have a non-exclusive, non-transferable and limited right to install the Software and Documentation onto the hard drive or other storage device of 3 computers and use the Software and Documentation on that computer solely for your personal or internal business use. You may make an archival copy of the Software and Documentation for back-up purposes, provided that such a copy contains all of the original copy's proprietary notices and is kept in your possession, but you may not otherwise copy or distribute the Software or Documentation in any form or by any medium.

24 Ownership and intellectual property

All right, title, and interest in the Software and Documentation, and all patents, trademarks, copyrights and all other intellectual property and other proprietary rights, shall at all times remain exclusively with RedTapeDoc. You shall not nor shall you permit any third party to take any action contradictory with such right, title, and interest. Unauthorised reproduction of the Software or Documentation is not permitted by United Kingdom copyright and other laws and international agreements.

25 Limitation on use

You warrant to RedTapeDoc that you shall not nor permit any third party to:
Sell, rent, lease, sublicense, grant any interest to, or otherwise transfer or distribute any copies of the Software or Documentation to others;
Offer the benefits or services of the Software or Documentation to any third party.
Modify, translate, reverse engineer, decompile, or disassemble customise, or create derivative works based on the Software or the Documentation for resale.
Alter, destroy or otherwise remove any proprietary notices or labels on the Software or Documentation;
You agree to indemnify RedTapeDoc and its affiliates, officers, directors, employees and agents for any third-party claims relating to your breach of any of the above representations and warranties.

26 Warranty disclaimer  

Software and Documentation is provided "as is." RedTapeDoc does not warrant that the Software or Documentation will meet your requirements or that its operation be uninterrupted or error-free. RedTapeDoc disclaims all warranties, express or implied, with respect to the Software or Documentation, including fitness for a particular purpose, accuracy, non-interference and non-infringement. These disclaimers of warranty constitute an essential part of this agreement.

27 Limitations of liability

In no event will RedTapeDoc or its officers, directors, employees, agents, suppliers, distributors or resellers be liable to you or any other person for any indirect, special, incidental, or consequential damages (such as damages for loss of goodwill, work stoppage, computer failure or malfunction, lost data, lost profits, lost business or lost opportunity), or any other commercial damages or losses, even if RedTapeDoc has been informed of the possibility of such damages, costs, losses or claims. In no event will RedTapeDoc be liable for any damages in excess of the amount you originally paid. 

28 Confidentiality

You acknowledge and agree that the Software and Documentation may contain confidential information and trade secrets of RedTapeDoc and/or its agents, suppliers, distributors or resellers. You agree to maintain and protect such confidential information and secrets in strictest confidence for the benefit of RedTapeDoc and/or its agents, suppliers, distributors or resellers, and not to disclose them without express permission of RedTapeDoc.